Helpdesk consultant, Czech

Voice Contact Center is the leader among companies that are providing customer relationship management services using multichannel communication. For more information, please visit our website: 
Currently, we are looking for a candidate for the position of:

Place of work: Lublin, Warszawa

Duties and Responsibilities
– Provide high quality customer service that exceeds the customers’ expectations
– Deliver efficient troubleshooting
– Assist customers with finding solutions through various communication channels
– Collaborate with other departments to resolve customer escalations within agreed timeline
– Meet deadlines with a fast paced environment

Required Qualifications
– Fluency in written and spoken Czech (C1/C2/ native)
– Very good command of English language (B2)
– Excellent communication skills and confidence dealing with customers
– Comfortable working in an technical environment with general computer literacy
– Analytical and problem solving abilities
– Self-motivation to meet and exceed individual and team targets
– Ability to work individually and part of a team

– Solutions Orientated 
– Initiative
– Proactive attitude
– Customer Focus
– Teamwork
– Attention to detail
– Problem Solving & Information Gathering
– Resilience & Adaptability

What We Offer
– Vibrant, multi-cultural environment 
– Career & Personal Development 
– Good employment conditions
– Good atmosphere at work and comfortable working environment

Please contact





Posted in ogłoszenia, praca.