Customer Service Specialist for the Distributors’ Markets

Contact details for applicants:

Mateusz Rybiański

502682518

Job Description

Job Title: Customer Service Specialist for the Distributors’ Markets
Department: Customer Service
Reports to: Customer Service Manager
Location: Warsaw

ABOUT THE COMPANY:

Techtronic Industries is a world-class leader in the design, manufacturing and marketing of power tools, outdoor power equipment and floor care appliances for consumers, profes-sional and industrial users in the DIY, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and excep-tional people drives our culture. Our brands are red-hot – our growth leads the home im-provement and construction industries, as we are totally committed to growing our portfo-lio of exceptional and powerful brands. We fuel our brands with a continuous stream of in-novation, value-added, robust new products, which meet the specific needs of our custom-ers.

Requirements:

Excellent communication skills
English is essential. Additional Balkan language will be an asset (Bulgarian, Serbian etc)
Strong focus on customer satisfaction
Attention to details in written communication with customers
Ability to manage several tasks and projects at once
Ability to work effectively as a team member but also be comfortable with work in-decently
General working knowledge of MS Office
Experience in customer service and/or order management
SAP knowledge – will be an asset
University Degree – will be an asset

Your responsibilities:

Supporting the whole customer service cycle from order to invoice for Distributors’ markets
Deal with customers on daily basis by email and telephone
Handle and resolve customer complaints
Respond promptly to customer inquiries
Communicate and coordinate with internal departments
Prepare and distribute basic reports of customer activity

What we offer:

Exciting job in an international company, with opportunities to contribute to fast-growing industry
Work in a diverse and supportive team of professionals
Buddy, mentor & induction training – that will help you to smoothly find yourself in our company
Wide choice of benefits (private medical care, life insurance, holidays subsidiary, sport card, fresh fruits in the office)
No formal dress code
Possibility to use foreign languages and to collaborate with cross-region teams